FAQs

Who are in Boyzlife?

Brian McFadden and Keith Duffy, a part of the multi-platinum, record breaking bands, Westlife and Boyzone, have joined forces to create Boyzlife.

What time does the show start?

Doors are scheduled to open at 7pm and the show is due to start at 8pm.

Ticket Enquiries

Customer service email: orderhelp@songkick.com or click here

How do I use my e-ticket?

Simply print out or show your ticket on your phone and at the event. You will be asked to show your e-ticket and ID at entry. You must bring ID along that matches your e-ticket.

What is the age limit for the shows?

All ages (14+ recommended), if you would like to purchase alcoholic drinks at the bar you just need to show your ID.

Will I be assigned a seat?

All seating categories are unreserved so it’s best to arrive early to avoid any disappointment.

I bought tickets for the wrong date, can I exchange them?

If you’ve made a mistake with your order, please get in touch with us right away and we’ll look into it for you.

I bought too many tickets, can I get a refund?

If you’ve made a mistake with your order, please get in touch with us right away and we’ll take a look to see what we can do.

What is your refund policy?

Songkick is happy to refund your ticket if:

  1. The event gets cancelled
  2. The event is rescheduled and you cannot make the new date
  3. The details of the event have significantly changed

If you have any other questions regarding ticket cancellation options, please get in touch here.

How can I contact you for help with my order?

The quickest way to get in touch is by dropping an email to our support team here. We have a team on hand to get back to you quickly!

Where can I see the Terms & Conditions?

If you have any queries or would like to read them again, you can see them here.

VIP & Hilton Package Enquiries:

What does the VIP package include?

The standard VIP package sold on boyzlifetour.com the UK includes the following:

  • Premium seat
  • Private meet & greet with Boyzlife straight after the show (limited to one hour)
  • Photo opportunity at the private meet & greet
  • Signed exclusive tour merchandise item

When will I receive information about my Boyzlife VIP Package?

If you have a purchased a Boyzlife VIP Package you will be contacted no later than 5 working days before the show with a full itinerary for the night.

When will I receive my Hilton hotel confirmation?

If you have purchased a Hilton Hotel package upgrade, you will contacted no later than 5 working days before the show with full confirmation of your package details from Hilton Hotels & Resorts.

Venue Accessibility & Special Access Enquiries:

Special Access:

For all special access details please use the below links:

Carer and Wheelchair Access:

If you have purchased a separate free carer ticket you will be emailed a carer ticket no later than 5 working days before the show. You will be granted accessible seats within the category you purchase. If you would like to purchase a free carer ticket please get in touch.

Boyzlife

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